Spa Policies and Procedures

In order to maintain a sanitary environment, no food, beverages, or pets, except for registered service animals, are permitted in the spa facility.

Guests may not accompany clients in the treatment room, but are welcome to enjoy a relaxing atmosphere in the lobby.

No client photography/videography is allowed in the treatment room, except when approved by the treatment provider.

Due to the nature of the services provided, we are unable to offer refunds.

Anyone under the age of 18 requires a parent or guardians written consent.

This facility is dedicated to the service of each individual client. Our goal is to provide you with a welcoming and relaxing experience where you are able to focus on your skin's health and wellness, as well as your personal self-care. With your understanding of and cooperation with the Spa Policies and Procedures, we will be able to maintain this empowering environment and continue to provide you, and and every client, with exceptional service.

                               Late Policy



We understand things happen and we run behind sometimes, whether it's us running over with a client, or you getting stuck in traffic, please be advised that there is a 10 minute grace period. Being more than 10 minutes late can result in not having enough time to do all of your services and possibly needing to reschedule due to other scheduled appointments. In the event you don't make it and have to reschedule, the no-show/cancellation fee will need to be paid in full before rescheduling your appointment. If you think you are running late, please call us or send us a text message before being marked as a no-show and charged the fee.

                        No-Show and Cancellation Policy



Appointment cancellation and no-show fees are unfortunately necessary due to unavoidable expenses and valuable time allocated to clients when they make the appointments. Failure to cancel or reschedule your appointment within 24 hours of your scheduled appointment time will result in being charged half of the cost of your scheduled services and future appointments will require a deposit upon booking. Your deposit will hold all future appointments unless you fail to cancel or reschedule within 24 hours. Thank you for your understanding.

                             Reschedule Policy

Appointments can only be rescheduled twice before being cancelled. Once the appointment is cancelled, you will be required to pay a deposit upon booking your next appointment. Your deposit must be paid before your appointment is accepted. Your deposit will hold all future appointments unless you cancel within 24 hours, reschedule the same appointment more than 2 times or no show.